Maintenance & Support Services

Maintenance & Support Services

From ideation to furniture installation to ongoing support, we create and maintain workplaces that ignite smarter work. Whatever stage you may be in or whatever problem you need solving, we dedicate ourselves to delivering top-notch service for our customers.

Repair & Maintenance Services

Scheduled maintenance services include inspection, cleaning, and stain-prevention treatment as required. To maintain the long-term value of your investment, we’ll refurbish your products to like-new condition and match them to new furnishings or new decor. For furniture outside of warranty, we’re available to repair broken or malfunctioning mechanisms, reupholster fabric panels and seating, touch up painted surfaces, repair scratches, or refinish wood furniture.

Warranty Services

Should your products have warranty issues, our skilled technicians will promptly inspect and repair your furniture on-site or provide a replacement if necessary. In addition to warranty support for all products we sell, we implement certified support of Herman Miller's 12-year, 3-shift warranty.

Asset & Inventory Management

Our warehouse facilities have been designed to accommodate your assets and inventory. We provide management and supervision for on-site or warehouse receipt, inspection, storage, inventory, and accounting of new or existing products and also manage asset inventories and transactions. We are here to help you better utilize your assets, avoid costs, and reduce cycle times.

Delivery & Installation

We ensure that all product is delivered according to schedules and coordinated with the site manager and tradespeople. We provide supervision, equipment, and all the necessary permits to proceed quickly and safely. Our installation services don’t just start when the product is delivered. We plan the installation, prepare the site, and disassemble and remove any existing furniture. If desired, we’ll move existing furniture and reinstall it in a new location. Our dealership is also Herman Miller Certified—meaning we complete a series of training programs and demonstrate a thorough knowledge of installation practices.

Relocation & Change Management

Businesses are always on the move, from large site-to-site relocations to everyday internal moves of people and furniture. We can help you manage churn efficiently and keep costs low. Our web-based asset and inventory management tool connects all your warehouses and inventories across the country. It manages the level of assets needed for normal churn so that you can make changes and reconfigurations efficiently. And we always keep you posted. Move reports available upon request. No matter the distance, we have the team and the network of Herman Miller's Certified Dealers to achieve consistent, smooth, and cost-effective changes.

The Install team and Team Leads were polite, hard-working, and on time. Best group of installers I've ever worked with. Loved that Catalyst would come by the office to check-in, bring by product, and make sure things are going well. Great people to work with.

Kae Kamiya, HR Manager Institute for Functional Medicine
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