Maintenance & Support Services

From ideation to furniture installation to ongoing support, we create and maintain workplaces that ignite smarter work. Whatever stage you may be in or whatever problem you need solving, we dedicate ourselves to delivering top-notch service for our customers.

Repair & Maintenance Services

Scheduled maintenance services include inspection, cleaning, and stain-prevention treatment as required. To maintain the long-term value of your investment, we’ll refurbish your products to like-new condition and match them to new furnishings or new decor. We’re available to repair broken or malfunctioning mechanisms for furniture outside of warranty, reupholster fabric panels and seating, touch up painted surfaces, repair scratches, or refinish wood furniture.

Warranty Services

Should your products have warranty issues, our skilled technicians will promptly inspect and repair your furniture on-site or provide a replacement if necessary. In addition to warranty support for all products we sell, we implement certified support of Herman Miller's 12-year, 3-shift warranty.

Storage, Asset & Inventory Management

Our warehouse facilities are designed to accommodate your assets and inventory. We provide management and supervision for on-site or warehouse receipt, inspection, storage, inventory, and accounting of new or existing products and manage asset inventories and transactions. We are here to help you better utilize your assets, avoid costs, and reduce cycle times.

Delivery & Installation

We ensure that all product is delivered according to schedule and coordinated with the site manager and tradespeople. We provide supervision, equipment, and all the necessary permits to proceed quickly and safely. Our installation services don’t just start when the product is delivered. We plan the installation, prepare the site, and disassemble and remove any existing furniture. If desired, we’ll move existing furniture and reinstall it in a new location. Our dealership is Herman Miller Certified—meaning we complete a series of training programs and demonstrate a thorough knowledge of installation practices.

Relocation & Change Management

Businesses are always on the move, from large site-to-site relocations to everyday internal moves of people and furniture. We can help you manage churn efficiently and keep costs low. Our web-based asset and inventory management tool connects all your inventory across the country. It manages the level of assets needed for normal churn so that you can make changes and reconfigurations efficiently. And we always keep you posted. Move reports available upon request. No matter the distance, we have the team and the network of Herman Miller's Certified Dealers to achieve consistent, smooth, and cost-effective changes.

Decommissioning

The Herman Miller rePurpose program is an industry-leading resource for managing surplus corporate assets, including furniture, equipment, and supplies. The rePurpose program is a cost-effective, reliable, and efficient service that protects the environment and benefits the community. By employing a thoughtful combination of resale, recycling, and donation on each project, rePurpose ensures each asset reaches its best destination. An immediate transfer of title eliminates corporate liability, and detailed environmental reporting provides documentation for LEED certification and other requirements relating to social accountability. The Herman Miller rePurpose program is a single-source approach, which saves time and money, eliminates liability, and keeps 99 percent of products out of landfills.

“The people at Catalyst are great. Working with Jake, Will, Amy, Anita, and Shane has been an absolute pleasure. They're all also very on top of their game and get projects done well. Overall, the Catalyst team did an incredible job on the projects I worked with them on, and I’m looking forward to our continued partnership on many more projects in the future. I feel confident that the job will get done with the Catalyst team on board.”
Global Search Engine Joey Altchech | Project Coordinator
“100% GREAT experience. When I had no other way to get a product fixed, this team was helpful, got me EXACTLY what I wanted, and did it at a fair price -- quickly! HUGE kudos to the group and I will definitely advocate for the company going forward. [The team] was exceptional at finding the right parts, creating an easy way to get them, and responding to all questions. EXCELLENT support. ”
Jason Bluming
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